SITUATION:



The TECHNICAL THUG
Hacks the code of emacs' doctor-mode to answer new users questions. Doesn't bother to tell people how to start the new "index.html#uru-mode"index.html# or for that matter, emacs.

The ADMINISTRATIVE FASCIST
Puts user support policy in motd. Maintains queue of questions. Answers them when he gets a chance, often within two weeks of receipt of the proper form.

The MANIAC
Screams at users until they go away. Sometimes barters knowledge for powerful drink and/or sycophantic adulation.

The IDIOT
Answers all questions to best of his knowledge until the user realizes few UNIX systems support punched cards or JCL.